Monday, March 3, 2008

Problem Solving Approach Defined

We lead teams through a problem solving approach broken into two phases marked by different thought processes. First is the expansion phase, where problems are identified, a problem statement is created, and options are developed. Divergent thinking is required here. Next is the closure phase, where we select an option or options, action is planned and executed, and results are evaluated. Convergent thinking is required in this phase. To close the loop, the process is then repeated, and in high performing organizations, this is an ongoing cycle.*

Problem finding seems easy, because usually they jump up and bite us. Finding hidden problems is often an overlooked step in problem solving. Take for example a low grade "under the radar" quality problem. Often this problem gets a superficial fix and is forgotten. If after time, this problem becomes a repeated headache for a customer, it escalated to cost business. Finding the problems, therefore, is an overlooked step that can be crucial.

Problem stating is an important defining step. What is the problem and what is it not? Can you state succinctly what the problem really is? Often teams get this wrong and end up working on too broad a scope rather than zeroing in on the exact problem.

Option finding is the last part of the expansion phase, where potential solutions are generated. Here we go for quantity, developing as many creative ways to solve the problem as possible.

Now we switch gears to the convergent thinking with the decision of which options to pursue. This is done using data and experience from the process results. An action plan is developed and executed, and when completed, evaluation is made as to the effectiveness of the solution.

The next step, once that problem is solved, is to find the next problem. And the cycle goes on, and we generate process improvement profit.

We use this approach in solving problems of all kinds and we apply various tools to achieve resolution. We use lean and six-sigma approaches as well as 8-discipline approach. We provide strategic planning to work on longer term problems and develop new markets. We stick with our clients from start to finish, helping to implement solutions if desired. One of the first things we do with new clients is to sit down and discuss their process improvement problem or concern in a free initial consultation. Contact us at 828-505-1695.

*Adapted form Karl Albrecht's Brain Power.

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